It is imperative that within the framework of business-client relationships that there is a guide on how business is conducted, and what obligations and expectations will be met by all parties.
We have prepared our Terms of Service, Acceptable Use Policy and Service Level Agreement with this principle in mind. Undertaking business within the IT sector, as relates to the hosting and distribution of digital content is not without pitfalls and risk, as any person who has ever experienced the trauma of dealing with computer viruses can testify. Our Agreements have been put into effect to provide protection to Livestate as a business entity, to the networks from which we provision services to clients, and for our clients themselves.
These Agreements state their revision dates, and our clients should be aware that Livestate reserves the right to amend these Agreements at any stage that revision is required. Where possible we will always notify our clients over any change to our business structure and processes.
Clients should read and understand these documents and in contact with Livestate to clarify any part therein.
Livestates' Terms of Service governs the terms by which Livestate provides services and our clients obligations and expectations of use of those services.
Livestates' Acceptable Use Policy governs the acceptable use of the Livestate network, what is considered acceptable content and what is considered unacceptable content.
Livestates' Service Level Agrement governs the method by which Livestate provides services, suspends services and terminates services. Included is the understanding that Livestate may credit clients for down-time of services.
"Livestate have hosted our website, assisted setting up Cpanel, managed our database backups and have supported Manning Imperial since 2003. We won't be going anywhere soon!" | Manning Imperial www.manningimperial.com
"As an artist and designer I had a vision of what I wanted my site to look like, Livestate Activemedia were able to take these ideas and expand on them, creating a site that far exceeded my expectations. This is the second website Livestate have designed and hosted for me, I believe the results speak for themselves." | Tam Gannon www.tamgannon.com